These General Terms and Conditions of Sale and Use (the "GT&Cs/TOS") apply between: MCM Global AG, Baarerstrasse 137, 6300 Zug, Switzerland
Hereinafter referred to as the "Company" or "MCM",

and

any non-trading individual customer wishing to make a purchase or trade-in on the Site Hereinafter referred to as the "Customer". ARTICLE 1. DEFINITIONS ====================== The terms defined in this article shall have the following meaning in the GT&Cs/TOS: Item(s): any MCM product offered by a Member for Trade-in on the Site as a second-hand item. Transfer Note: the document by which ownership is transferred by the Member to the Company. Dispatch Note: the document which is affixed to the Parcel by the Member Customer: refers to a Member who has placed an Order. Parcel: refers to the package used to pack the Item(s) purchased or traded-in on the Site. Order: any order placed on the Site by the Customer. Member's Account: the Member's personal account, created when the Member registers on the Site and enabling the Member to submit a Trade-In request and/or purchase Items on the Site. Member: any natural person of legal age, non-trading, who uses the Site after registering. Each Member is both a sender when he/she trades in Items and a recipient when he/she buys Items. Electronic Wallet: the electronic money account opened on the Member’s Account on which the Member receives the credit from their Trade-In, which they can then convert into a voucher to be used on the MCM second-hand Items Site, on the [mcmworldwide.com](http://mcmworldwide.com) site or in the MCM shop. Trade-In: the procedure for the Company’s accepting an Item offered by a Member for resale on the Site and giving rise to the issue of a purchase voucher. Site: refers to the MCM second-hand site. Carrier: refers to the delivery service offered to Members to send the Items they wish to sell. Trade-in Value: means the amount indicated on the Site for the trade-in of an Item at the time of entry on the Site, in the "I sell" section. The Member obtains an estimate of the Trade-in Value of the Item thanks to the automatic simulator which automatically estimates the Trade-in Value. This estimated Trade-in Value is then re-evaluated and (where applicable) validated by the Company within 15 working days from the date of receipt of the Item. ARTICLE 2. PURPOSE ================== These General Terms and Conditions of Sale and Use apply between MCM and the Customer relating to the Trade-in (Article 4) and purchase (Article 5) of Items on the Site. To the extent permitted by law and subject to the preservation of acquired rights, MCM reserves the right to adapt or modify the GT&Cs/TOS at any time. The applicable GT&Cs/TOS are those in force at the time of the purchase or Trade-in of Items. For any request for information, and if the Member has not found the answer in these GT&Cs/TOS or in the FAQ section, the Member can contact MCM’s Customer Service Department directly from Monday to Friday from 9am to 1pm and from 2pm to 6pm, by email at the following address: \[placeholder\]@[mcmworldwide.com](http://mcmworldwide.com). ARTICLE 3. REGISTRATION ON THE SITE =================================== The Site's services are open to any individual of legal capacity who has registered on the Sites. The Member herewith confirms that he/she: * has the legal capacity to enter into a contract, i.e. is of legal age and not under guardianship or curatorship, * and acts as an end buyer for personal needs and does not purchase or trade-in second-hand MCM Items with a view to carrying on a commercial activity. Members agrees not to disclose their Member Account login details to any third party and the Company may not be held liable if any damage results from such disclosure. If the Member loses their password, they can click on the "forgot password" link and their login details will be sent to the email address they provided when registering. If a Member fills in the registration form with one or more erroneous or incomplete details, they may not be able to register. The Member agrees to inform the Company without delay of any unlawful use by third parties of their identifiers. Members may, at their own discretion, change the personal details they have registered on their Member Account at the time of each Order, provided that these details are accurate and do not impersonate a third party. Members agree not to use their Member Account or the Site's functionalities to: \- create more than one account, whatever the circumstances; \- transfer their account and login details to another user; \- hack, modify, disorganise, damage, manipulate or deliberately disrupt the Site or the invoicing process; \- disseminate false, defamatory, insulting, slanderous or otherwise reprehensible information under applicable laws or regulations; \- harvest or collect information about Members without their consent or without the Company's consent; \- disseminate viruses or any other technology that could harm the Site or the interests of Members. ARTICLE 4. TRADE-IN OF SECOND-HAND ITEMS ======================================== The Site offers a service which takes back Items directly in exchange for a credit leading to the issue of a purchase voucher. 4.1 Items eligible for trade-in ------------------------------- Only MCM Items may be offered for sale on the Site, it being specified that the MCM brand label must be visible and that Items without a brand label or with the brand label cut off are not accepted. Items eligible for sale must have been purchased originally from an MCM store, official website or officially authorized retailer which would include a department store or other party designated and recognized by Customer. All Items offered for sale must be in one of the following conditions: \- New condition: with original label, never worn; \- Excellent condition: the item is like new with no signs of wear or defects; \- Very good condition: the item shows only minor traces of wear, imperceptible at 30 cm; \- Good condition: may have slight imperfections but remains in good condition. Items offered in a condition other than those listed above will not be eligible for Trade-in, such as Items with damages, stains, holes, deformations, a cut inner fabric label or any other not insignificant defect that would make it impossible to offer the Item for sale on the Site. Members are invited to check that their Items are free from defects and comply with the Trade-In conditions. It is also the responsibility of the Member to ensure that the condition of the Item entered corresponds to the actual condition of the Item. **it is essential for the Member to accurately and honestly describe the actual condition of the Items. Items that do not comply with the accepted conditions (new condition, excellent condition, very good condition) and have major defects that prevent them from being offered for sale on the Site will not qualify for any credit or purchase voucher and will be returned to the Member at the Member’s cost.** 4.2 Trade-in Value ------------------ When submitting a Trade-in request, the Member assesses their item in the "Trade-in" section and receives an estimate of the Trade-in Value using the automatic calculator. The estimated Trade-in Value is determined on the basis of various criteria (type, material, condition of items) and is generated automatically. This estimated Trade-in Value is valid for 15 calendar days. The actual Trade-in Value is confirmed by e-mail after verification of its actual condition, within 15 working days from the date of receipt of the Item. This amount cannot be negotiated with the Site. 4.3 Members' obligations relating to the Trade-In of Items ----------------------------------------------------------- When selling an Item on the Site as part of a Trade-in, the Member declares and guarantees that they: * are the owner of the Item; * have the legal capacity and all the necessary authorisations to offer the Item for Trade-In; * contractually agree to the accuracy of the information provided; * shall provide all necessary information on the quality and condition of the Item; * agree to respect public morality and public order in the description of the Item; * will not send counterfeit Items; * shall provide, if requested, the original copy and/or a copy by electronic means of any element of a nature to justify the ownership of the Item, its origin, as well as its authenticity, upon simple request from the Site, the Company reserving the right to verify the authenticity of an Item at any time The Member remains solely responsible for the Trade-in of an Item that is prohibited, violates applicable laws and regulations, public order, or decency. Members are reminded that it is forbidden to offer counterfeit goods, as counterfeiting is a civil and criminal offence and an infringement of the intellectual property rights of their owners. The authenticity of the Item subject to a Trade-in constitutes an essential quality of the Trade-in for MCM and for the Member, which the latter acknowledges. 4.4 Packaging rules for the dispatching of Items ------------------------------------------------ Dimensions of the Parcel: it is the Member's responsibility to ensure that the maximum dimensions are not exceeded (the sum of the length, width and height must be less than 120 cm). Weight of the Parcel: this must correspond to the weight of the Item advertised and must not exceed 20 kg for delivery via relay points. The packaging of the Parcel must secure the contents and allow handling and transportation without risk to its integrity or the safety of the transport personnel. If a Member fails to comply with these packaging rules, the Carrier may refuse the Parcel at its sole discretion. The Member's Parcel may also be blocked at the Carrier's branch and its recovery shall be at the Member's expense. Acceptance of a Parcel by the Carrier does not constitute acceptance that the packaging complies with the rules outlined above. If failure to comply with the packaging rules results in additional transport costs, the Member acknowledges that they are liable to pay this additional cost or repossess the Parcel. 4.5 Dispatch of Items ---------------------- Items cannot be dropped off at MCM shops. At the time of the Trade-in request, the Member selects the dispatch point for the Items from among the relay points proposed. Once the Trade-in request has been confirmed, the Member will receive, via the email address given when the Member's Account was created: * a Transfer Note to be printed and inserted inside the Parcel; * a Dispatch Note to be printed and affixed correctly to the Parcel that they have prepared. **Items must be sent clean, otherwise, they may be rejected on receipt.** In order for the Item to be authenticated and eligible for Trade-in, the Member must print out the Transfer Note. This is available at the Item dispatch stage. The Transfer Note must be fully completed and signed by the Member in their own name to transfer ownership of the Item to the Company. It must include the condition of the Item and the Member's signature. Failing this, the Transfer Note will be null and void. The Item may then be refused for Trade-In procedure. On receipt, the Transfer Note is kept for 90 days (except in the event of a dispute, in which case the Transfer Note is kept until it expires). The Dispatch Note must be legible, and the Parcel may be refused if the label is illegible, badly printed, badly glued on or torn. Members who have confirmed a Trade-in have 15 working days (following the email confirmation they have received) to drop off their Item(s) at the selected shipping point and ship the Item(s) free of charge using their own packaging. The Carrier will render its services on behalf of the Member (not on behalf of the Company). It is the sole and full responsibility of the Member to correctly and fully, truthfully, and accurately enter the information that will enable the Carrier to proceed with the dispatch of the Item from the sender relay point to the recipient relay point. A Member may be held liable if the information entered is erroneous or false and does not allow the Carrier to carry out the delivery service. 4.6 Receipt of Items --------------------- The Site receives the Items within 4-5 working days and checks each Item within 15 working days of receipt of the Parcel. Once the check has been completed, the Member will receive an email at the address indicated on the Site at the time of registration: * a summary of the Trade-In request, listing the Items accepted and/or refused; * the Final Trade-In Value of each Item accepted. Accepted items are subject to quality control and repackaging by the Company's quality experts. They are then put on sale on the Site. **Rejected Items do not entitle the Member to any credit. They will be returned to the Member at the latter’s cost.** If an Item is refused for Trade-in, the Member can find the reasons for refusal in their Customer space. As delivery is carried out by third-party service providers, the Member is informed that MCM can in no way be held liable in the event of non-performance or poor performance of the Carrier. In the event of a lost Parcel, the Member must provide proof of delivery of the Parcel to the Carrier, together with the weight associated with the Parcel. However, in the event of proven loss by the Carrier, MCM will exceptionally compensate the Member according to the weight of the lost parcel recorded by Carrier up to a limit of €23 in credits per kilo lost per parcel on the Member's Electronic wallet. 4.7 Purchase vouchers --------------------- Once the Trade-in offer has been validated, the Member will receive the credit corresponding to the Trade-in Value on their Member Account. If several Items are accepted, the Member will be credited with an amount corresponding to the value of all accepted Items. However, if all the Items are not checked at the same time, the Member may receive one credit per Item every few days. Credits may be accumulated and the Member may use all of their credit at once for a single Order if they so wish and if the amount of the purchase voucher does not exceed two hundred and fifty (250) euros. The vouchers are valid for twelve months and can be used on the Site (second hand) and on [www.mcmworldwide.com](http://www.mcmworldwide.com) (new products). On the Site, delivery charges cannot be paid with a purchase voucher. If the value of the Order is greater than the amount of the voucher, the difference must be paid by the Member using one of the other payment methods offered on the Site or on [www.mcmworldwide.com](http://www.mcmworldwide.com). A voucher cannot be used for an Order that has already been confirmed. A voucher cannot be exchanged or refunded for cash. All vouchers have an expiry date specified on them. ARTICLE 5. PURCHASE OF SECOND-HAND ITEMS ======================================== Members can order second-hand Items directly on the Site, via the "Buy" section. All Items offered for sale have undergone quality control and repackaging by the Company: hand inspection by quality experts, wet or dry cleaning and ironing. Offers of Items are valid as long as they are visible on the Site, within the limit of available stocks. 5.1 Orders ---------- Any Order may be placed when the Member has registered on the Site and has a Member's Account, or independently of the opening of a Member's Account. Once the buyer has opened a Member Account, they can log in to their Member Account and add Items to their virtual shopping basket. They can then access the summary of their virtual basket to confirm the Items they wish to order and complete their Order by pressing the "Order" button. The Member must enter a valid address, delivery method and payment method in order to finalise the Order and effectively form the sales contract between them and the Company. Completion of the Order implies acceptance of the prices of the Items sold, as well as the characteristics of the Items and the delivery terms and times indicated on the Site. Customers have 48 hours from the time the last Item is added to their basket to confirm their Order. At the end of this period, the basket is automatically emptied of its contents and the Order is deemed to have expired. To enable Customers to modify their Orders or rectify any errors before finally confirming them, they may freely return to their shopping baskets. The Customer (i) is informed that placing an order creates an obligation to pay and that the personal data necessary for processing the order is collected by MCM, (ii) selects a payment method from those offered, (iii) accepts the General Terms and Conditions of Sale and Use and (iv) proceeds to payment. Once the Customer has paid for the Order, it is definitively concluded (except where the right of withdrawal is exercised). The Customer will then be given an Order number, which must be retained by the Customer for the purposes of tracking the Order and any subsequent complaints. A confirmation message summarising the essential characteristics of the Order and containing the General Terms and Conditions of Sale and Use, and the invoice and the withdrawal form will then be sent to the Customer (in the absence of correct receipt, the Customer is invited to contact MCM Customer Services). If an Item ordered by the Customer is unavailable on the Site, MCM will inform the Customer by email or telephone as soon as possible, offering either to cancel the Order in its entirety, or to refund the Customer for the Item that cannot be delivered. In the event of non-compliance with any of the provisions of these General Terms and Conditions of Sale and Use, such as, for example, making purchases on the Site with the intention of reselling the Items on a commercial basis, or in the event of abuse of rights on the part of a Customer, MCM reserves all rights afforded to it by applicable law and will take the necessary steps and proportionate measures to protect its rights, including in cases of fraud. 5.2 Items --------- Items for purchase by Members are those which appear on the Site and which are sold by the Company. Items are described on the corresponding page of the Site and all their essential characteristics are mentioned. The offers for Items are valid for as long as they are listed on the Site and within the limits of available stocks. MCM cannot guarantee the permanent availability of each Item placed online on the Site, nor the absence of possible stock shortages. MCM reserves the right to modify at any time and without notice the range of Items that are offered for sale on the Site. 5.3 The Prices of Items ----------------------- The prices of second-hand Items are indicated on the Site in euros, inclusive of all taxes, excluding delivery costs (which will be specified when the delivery method is confirmed by the Member). Under no circumstances may a Member demand the application of vouchers that are no longer in force on the day of the Order. MCM reserves the right to modify the prices displayed on the Site at any time but agrees to apply the prices indicated to Customers at the time their Orders are placed for any ongoing Orders. If an Order cannot be fulfilled because an Item is unavailable or out of stock, placing a new Order at a later date will result in the application of the price valid at the time the new Order is placed. In the event of a data entry or calculation error resulting in a price that is obviously incorrect, i.e. a price that bears no relation to the actual value of the Item ordered compared to the price normally charged, the Company may, in accordance with the provisions of the law, cancel the Order and the Customer shall be refunded, unless the Customer wishes to place a new Order at the price normally charged. 5.4 Payment ----------- Unless otherwise stipulated, all sales are paid for when the Order is placed. Payment can be made by: \- credit card (CB, Visa, MasterCard, American Express) via a secure connection; \- iDeal, Bancontact or Paypal depending on the geographical zones of the order. These payment methods are optional; \- Apple Pay™, where the Customer is redirected to a dedicated page allowing them to validate the payment via the banking information previously entered by them; \- or by voucher. Once payment has been confirmed by the Site's payment service provider, the Customer's account will be debited for the total amount of the Order. If a voucher is used, it will be deducted from the total amount of the Order. All transactions on the Site are secure and comply with the legal provisions in force: they take place within a strict framework of confidentiality and data encryption. The Company does not have access to the Customer's personal data concerning payment methods and does not store it on its servers. In order to ensure the security of payments, MCM uses the secure payment service provided by STRIPE ("STRIPE"). This service incorporates the DSP2 security standard. Confidential data is encrypted on the STRIPE server and is not transmitted to the MCM's IT server at any time. This standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data and to secure the protection of card and transaction data. STRIPE ensures the security of the data concerning the Clients' means of payment. The payment request is routed in real time to the STRIPE secure remote payment manager, which carries out various checks to prevent abuse and fraud. When placing the Order, Customers must provide their credit card number, expiry date, and security code. The credit/bank card details are then stored in encrypted format by MCM's secure payment provider, STRIPE, during the actual payment of the Order until the expiry of the Customer's right of withdrawal, to allow for a refund by credit to their account, and then for a period of thirteen (13) months from the date of the transaction. After this period, the data will be deleted or made anonymous. Data relating to credit/bank cards communicated at the time of the Client's Orders is used by STRIPE solely for the purposes of carrying out the transaction. The Customer's full credit/bank card number appears when entered but only the last four (4) digits will be visible in the Customer's account for Visa, Eurocard Mastercard and American Express cards, with the others masked for security reasons. In the event of fraudulent use of the Customer's card, it is the Customer's responsibility to contact Customer Services immediately after becoming aware of such use by email by writing to [aftersales@mcmworldwide.com](mailto:aftersales@mcmworldwide.com). The Customer is informed that, as part of their order, the "Fraud Expert" solution is used in addition to remote payment processing and that his personal data is processed by STRIPE, the purpose of which is to prevent and combat fraud (determining a level of risk linked to a transaction, detecting and managing any resulting alerts, informing MCM for decision-making by the latter, human verification of transactions presenting a certain level of risk, modelling the score). Personal data collected in this way is processed in accordance with what is specified in the Article below entitled "Personal Data". 5.5 Invoices ------------ When the Order has been processed, the Customer will receive by email a summary of the Order, the contents of which are as follows: * the Order number; * the number, date and amount of the bank transaction; * a detailed and exhaustive list of the Items covered by the Order; and * the method and cost of dispatch. An invoice can also be downloaded from their Member Account. Customers are advised to keep this document as official proof of their Order. 5.6 Delivery of Orders ---------------------------- Orders are only delivered in Germany. Delivery is by DPD to the recipient's home address or to a relay point. The applicable delivery charges are specified on the Site. In the case of delivery to a relay point, the Customer must collect their Parcel as soon as they are notified of its arrival at the chosen delivery address. However, if the Member has particular difficulties in collecting their Parcel, they must immediately inform the Site by email or telephone, so that a solution can be found. For \[specify the applicable countries\], the delivery time is between 2 and 10 working days The delivery time mentioned on the Site and in the Order confirmation email is given in working days (subject to stock availability), from the time MCM sends the Order confirmation email. This time corresponds to the average time taken and is an indication of the time taken to process, prepare and deliver the Order to the Customer. Irrespective of this indicative processing time, the Company may not in any event deliver the Orders more than thirty (30) days after the conclusion of the contract. In the event of MCM’s failure to deliver within the applicable period, the Customer may exercise the rights afforded to him/her under applicable law. When the contract is terminated, MCM shall reimburse the Customer for all sums paid, at the latest within fourteen days of the date on which the contract was terminated. If this time limit is not respected, this sum will automatically be increased by 10% if reimbursement is made no later than fourteen days after this time limit, by 20% up to thirty days and by 50% thereafter. MCM guarantees the proper delivery of the Items and bears the risks associated with transport. However, the Customer shall, at the time of receipt of the Item, checks the condition of the packaging and the contents of the Parcel. VERY IMPORTANT: If the Customer notes that the Parcel or its contents present a delivery anomaly (damaged Parcel, missing Parcel, damaged Item, missing Item), they must: * make all necessary reservations on the Carrier's delivery note, before signing it (do not sign the delivery note with the mention "_subject to unpacking_" as this mention does not prove that the damage existed at the time of delivery), or refuse delivery; * inform Customer Services of any problem with the delivery of the Items within 24 hours of receipt, even in the case of carriage-paid shipments , * notify the Carrier within 7 days from receipt of the Parcel of any loss or damage which was not recognizable at the time of receipt, and send a copy to Customer Services to enable it to conduct an investigation with the Carrier. Failing this, no claim regarding a delivery anomaly will be considered admissible by MCM, without prejudice to MCM's liability in respect of Items that do not conform to the Order placed or are the subject of a hidden defect. In the event of a parcel being lost in transit, it may take between one and three weeks to investigate. In the event of an incomplete or inaccurate address or lack of information resulting in the impossibility of delivering the Item to the recipient in due time, MCM cannot be held liable for a failure to deliver. Addresses with post box numbers will not be processed if they are not accompanied by a physical address. If this lack of information results in a second attempt of delivery to the addressee, MCM reserves the right to ask the Customer for the costs corresponding to this second delivery. If the recipient is absent at the time of delivery, as part of the delivery service provided by the Carrier, the delivery person will leave a delivery notice in the recipient's letterbox. The recipient must then collect the Parcel from the address specified on the delivery notice, on presentation of the delivery notice and an identity document in the name of the person making the collection. In the event of the recipient's absence, MCM cannot be held liable for failure to deliver. Any risk of loss or damage to an Item is transferred to the Customer at the moment the Customer or a third party designated by the Customer takes physical possession of the Item. 5.7 Order tracking ------------------ As soon as the Customer receives the Order confirmation email, they can track the progress of the Order and its delivery by logging into their Member Account and by checking any emails that have been sent. In any event, Customer Service can be contacted, by email at [aftersales@mcmworldwide.com](mailto:aftersales@mcmworldwide.com) for any question relating to the taking of an Order and its execution. ARTICLE 6. RIGHT OF WITHDRAWAL ============================== 6.1 Withdrawal period --------------------- The Customer has the right to withdraw from the contract within a period of 14 days from the date of delivery of an Article, without having to provide a specific reason for their decision to withdraw. 6.2 Notification of withdrawal ------------------------------ To exercise their right of withdrawal, it is sufficient for the Customer to inform MCM of their wish to withdraw before the expiry of the aforementioned period of 14 days, by means of the withdrawal form made available to them or by means of any other statement which fulfils the requirements of applicable law. 6.3 Returns procedure --------------------- A module for generating a returns label is available in the customer area, in the "My orders" section. Items being returned must be in the same condition as described at the time of purchase, without being damaged, stained, washed, altered, or worn (except for trying on), and must include all accessories related to the Items, as well as the original invoice, if possible in the original packaging or otherwise in packaging that ensures the integrity of the Items. Returns can only be made by post, in accordance with the following procedure: * The Member must affix the prepaid label to the Parcel (it being specified that the amount corresponding to the return dispatch costs will be deducted from the refund); * The Member must then deliver the returned Parcel to a post office or relay point within a maximum of 14 days from receipt. Upon receipt of the Parcel, the Company will objectively judge the condition of the returned Item. If the return is accepted by the Company, the Customer will receive an email confirming the refund, as soon as possible and within no more than 14 days of the date of receipt of the return in our warehouses. The Customer may be held liable in the event of depreciation of the Item resulting from handling other than that necessary to establish the nature, characteristics and proper functioning (for example, for a fastener) of the Items (the Items may be tried on but not worn). Items are returned at the Customer's expense and at MCM’s risk. If the Items are not received at the warehouse, MCM will not be able to process returns. In any event, MCM cannot be held liable for the loss of a Parcel returned by the Customer. In the event of Items returned incomplete, spoiled, damaged, deteriorated or soiled due to the Customer's fault, MCM reserves the right, among other things, to claim compensation for loss of value. 6.4 Refund On receipt by MCM of the Item returned by the Customer, the corresponding refund will be made, by crediting the bank account attached to the payment made at the time of purchase, within fourteen (14) calendar days of the date of notification of the Customer's decision to withdraw. The refund will be made by the same means of payment as that used for the Order. If the Item is not received before the expiry of the period of fourteen (14) calendar days following the date of notification of the Customer's decision to withdraw, the refund of the Item returned by the Customer, including delivery costs, may be deferred until the earlier of the following two dates: * the date on which the Item is received by MCM; * or the date on which the Customer provides proof of dispatch of the Item. In any event, no credit note, electronic or otherwise, may be issued by MCM for this account purpose. 6.5 Exchanging Items -------------------- The exchange or refund of an Item ordered on the Site is not possible from a MCM shop. ARTICLE 7. GUARANTEES ===================== In the event of defects of the Item, the Customer shall have the rights and remedies afforded to him/her under applicable law. The Customer acknowledges that, as these are second-hand Items, the Customer cannot reasonably expect the quality of the Item to be identical to that of a new Item. Therefore, the Customer cannot in good faith invoke the statutory warranty for non-conformities that are due solely to wear and tear or obsolescence. They must therefore be extra vigilant when buying to ensure that the Item, in the second-hand condition in which it is sold, corresponds to their needs. ARTICLE 8. PROTECTION OF PERSONAL DATA ====================================== MCM carries out processing operations on the Customer's personal data under the conditions specified in the MCM Privacy Policy. When the Customer transmits their telephone data to MCM, they are reminded that they have the right to register on the telephone canvassing opt-out list ([robinsonliste.de](http://robinsonliste.de)). ARTICLE 9. INTELLECTUAL PROPERTY ================================ All elements of the Site (designs, models, illustrations, images, soundtracks, texts, logos, brands, etc.), including the underlying technology, are the exclusive intellectual property of MCM or are used by MCM with the authorisation of third-party intellectual property rights holders. It is forbidden for any person to reproduce in full or in part, by any process whatsoever, to represent, distribute, publish, transmit, download, modify or market all or part of the content of the Site or to create derivative works from it. It is forbidden to remove any copyright, trademark or other exclusive rights notice from the Site or from any content appearing on it. Internet access to the Site and its content is authorised for strictly private, personal and non-commercial use. The user who has a personal website and who wishes to place, for personal use, on their site a simple link referring directly to the home page of the Site, must obligatorily request written authorisation from MCM. Any hypertext link to the Site using framing, deep-linking, in-line linking or any other deep-linking technique is strictly prohibited. In all cases, any link must be immediately withdrawn upon simple request from MCM. ARTICLE 10. LIABILITY - FORCE MAJEURE ===================================== MCM cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses. The liability of MCM shall be limited to the foreseeable, typically occurring damage; this does not apply in the event of intentional conduct on the side of MCM and in the case of harm to life, body or health and claims based on product liability. MCM nevertheless remains liable under the legal warranty referred to in Article 7 above. In general, the liability of MCM is excluded for any breach of its contractual obligations in the event that such breach results from a case of force majeure, including, without this list being exhaustive: total or partial disruption or strike, in particular of postal services, means of transport and/or telecommunications, fire, flood, natural disaster, internal or external power failure, and generally speaking, any event beyond the control of MCM that does not allow Orders to be properly executed (such as, for example, a traffic ban decided by the public authorities). ARTICLE 11. PARTIAL INVALIDITY ============================== In the event that one of the clauses of these General Terms and Conditions of Sale and Use is rendered null and void by a change in legislation or regulations or by a court ruling, this shall in no way affect the validity of or compliance with the other clauses contained in these General Terms and Conditions of Sale and Use. ARTICLE 12. APPLICABLE LAW - DISPUTES - CONSUMER MEDIATOR ========================================================= These General Terms and Conditions of Sale and Use are governed by German law. In the event of a disagreement arising, MCM agrees to seek an amicable solution. Any complaint by the Customer shall be sent to MCM by email to the following address: [aftersales@mcmworldwide.com](mailto:aftersales@mcmworldwide.com). The complaint must be substantiated and include any element necessary to its processing (and in particular the identity (surname, first names), contact details (postal, email addresses) as well as the reference of the Order). Failing amicable resolution, the ordinary courts shall have jurisdiction. MCM being a member of the Fédération du e-commerce et de la Vente à distance (FEVAD, a French federation that represents the interests of e-commerce and distance selling companies), the Customer may send a request to the FEVAD Consumer Mediator: either by post to BP 20015 75362 Paris Cedex 8 or by completing the online form available on the website
"[https://www.mediateurfevad.fr/](https://www.mediateurfevad.fr/)". The EU Commission provides a platform for out-of-court online dispute resolution (ODR platform) which can be accessed at [http://ec.europa.eu/consumer/odr/](http://ec.europa.eu/consumer/odr/). We are neither obligated nor willing to participate in this dispute settlement procedure at the consumer arbitration board. Our email address is \[placeholder\]@[mcm.com](http://mcm.com).”

Items authenticated and cleaned by MCM

Returns within 14 days

Free delivery on purchases over €100

100% secure payment